Política de reembolso

All Sales Are Final

All purchases are final. We do not accept returns, exchanges, or refunds once an order has been placed.

Please carefully review your order, including product selection, size, color, quantity, and shipping information, before completing your purchase.

If you have any questions about your order, you can contact us at dogbrand24@outlook.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item arrives defective, damaged, or if you receive the wrong item.

If there is an issue with your order, please contact us at dogbrand24@outlook.com and provide your order information along with clear photos of the item and packaging so that we can evaluate the situation.

Approved claims involving damaged, defective, or incorrect items will be handled at our discretion. Depending on the circumstances, we may offer a replacement, store credit, or another appropriate resolution.

Returns

We do not accept returns for any products. Items sent back to us without prior authorization will not be accepted or processed.

This policy applies to all products, including regular-priced items, sale items, promotional items, personalized products, and custom orders.

Exchanges

We do not accept exchanges. Please make sure you select the correct product, size, color, and other available options before completing your purchase.

Cancellations

Orders cannot be cancelled once they have entered processing or fulfillment. If you need to request a cancellation, please contact us as soon as possible at dogbrand24@outlook.com. Cancellation requests are not guaranteed.

Refunds

We do not provide refunds for change of mind, incorrect product selection, incorrect size or color selection, or other customer ordering errors.

Refunds or other resolutions may only be provided in exceptional circumstances involving verified damaged, defective, or incorrect items, at our discretion.

European Union Customers

If applicable consumer protection laws in your country or region provide mandatory cancellation, return, or refund rights that cannot legally be waived, those statutory rights will continue to apply.