HELPFUL ANSWERS
Good Questions. Clear Answers.
Everything you need for an easy, confident shopping experience.
How long does shipping take?
Standard shipping takes 3–5 business days and is free on orders of $70 or more. Otherwise, it costs $8. Express shipping takes 1–2 business days and costs $15. All orders are processed within 1–2 business days before shipping.
Do you ship internationally?
At this time, we only ship within the United States. We hope to offer international shipping in the future.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, for a fast and secure checkout.
What is your return policy?
Please see our Return and Refund Policy for full details on returns, exchanges, and refunds.
How do I track my order?
Once your order ships, you will receive an e-mail with a tracking number so you can check the status.
How do I contact customer support?
Email dogbrand24@outlook.com or call 786-850-7410, and we will get back to you as soon as possible.
How do I find the right size for my dog?
Check the size chart below for our available options. If you are unsure which size to choose, contact us with your dog's measurements and we will be happy to help.
